Can I repeat training sessions?
As often as you like, as long as you paid for the first time.

How often are training sessions?
Check the calendar, generally every two weeks for the most common sessions.

What does full service mean?
It means we guide you with most of the steps of executing a negotiation event. It does not mean that we do the event for you. That would fall under our Outsourced Procurement product, which is quoted by the item.

Is my data secure?
We use multiple layers of firewall security and keep your data in a secure database at one of the world’s highest security data centers. Email us at tech@cat-one.com for a detailed paper on the subject.

Is my data backed up?
Daily.

Do you operate redundant systems?
Yes, virtually all of our platform operates on mirrored servers, should one crash, the other takes over.

Can I buy your services with a purchase order?
Yes, simply call or email a Category One Team member and they will help you navigate the order entry process - sales@cat-one.com

What is your refund policy?
We want you to use the platform again and again. If you have a bad experience and it is clear that we dropped the ball, we will generally credit you with an additional event. If you execute an event and the results are unexpected due to a sudden market shift or unclear specifications, we may not refund all of your fees. Ultimately, we want you back and will work hard to help you succeed.

More questions? support@cat-one.com